The Cleveland Cavaliers have signed an agreement with federal prosecutors aimed at making Quicken Loans Arena more accommodating to fans with disabilities.
The Cavaliers agreed to continue making available 110 wheelchair spaces at arena events, unchanged from the current offering and exceeding federal requirements. (bet on NFL Browns vs Redskins)
The settlement came as a result of a lawsuit brought by a fan in a wheelchair who encountered problems at the arena.
The Cavs also agreed to train box-office employees on making sure fans using wheelchairs are treated fairly.
As part of the settlement, the Cavs agree to:
- Provide at least 110 wheelchair spaces at the arena, with an equal number of companion seats, located at different locations and at various prices.
- Include captioning on scoreboards and video monitors to provide hearing-impaired patrons with equal access to all of the information provided over the public address system.
- Modify websites to ensure that vision-impaired people using computer screen-reader software are provided equal access to information and transactions.
- Ensure that people with disabilities are provided accessible seating options.
- Train ticketing staff to ensure that disabled fans are treated the same as non-disabled customers.
“The Cavs are to be commended for taking these important steps to improve the experience for their customers who have mobility or sensory disabilities,” said U.S. Attorney Steven M. Dettelbach in a news release. “This agreement will make it easier for everyone to enjoy the excitement of a game, concert or other event at Quicken Loans Arena. The Cavs have demonstrated a real commitment to equality and accessibility at The Q and on the web.”